Orchestra is a workflow web service offered by e-Val.

Behind this service runs a workflow engine that assigns tasks driven by a process. Customers put their service processes in Orchestra and perform their task management via the web. Users of the service, log on to Orchestra to find their activities waiting to be executed. When an activity is executed, Orchestra will progress the task to the next step in the process.

e-Val s.a.

Your success is our measure

Orchestra

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+32 2 332 45 40

Click here to download a a presentation of Orchestra (pps format—18 Mb)

 

 

The Benefits and features of using Orchestra are numerous:

 

1. The applied processes become enforced and visible.

2. Process changes/optimizations can easily be implemented without having to explain it to all users. Orchestra will automatically apply the new process and guide the user through the process

3. Process metrics and dashboards are automatically generated for the use of process management.

4. Orchestra shares all necessary info with all actors in the process across time zones and locations. Especially the integration of Orchestra with e-mail and the possibility to upload documents ensures that all info is captured and stored in a central place

5. Orchestra provides an audit trail for all actions that are tracked through Orchestra. This is one of the requirements for SOX compliancy

6. Orchestra is offered in an ASP mode. Hence, no investment in HW or SW is needed.

 

Customers only need an Internet browser and Internet access. This allows for a risk free trial at almost no cost before rolling Orchestra out to the complete organization.

 

 

In all service processes, the application of workflow is extremely important for the good management of the process. Examples of domains  where Orchestra adds value in specific situations are:

 

Sarbanes Oxley (SOX) compliance of processes:

One of the requirements of the Sarbanes Oxley regulation is that processes the in scope need to be enforced, quality controlled and auditable. Orchestra provides you with these features

ITIL compliance of IT processes

Orchestra ensures that your ITIL compliant processes are executed and tracked

Business process and IT outsourcing

The success of outsourcing assignments largely depends on how well the outsourcing process is defined, implemented and monitored. Orchestra provides you with all the needed features for this.

Processes that are executed on multiple sites and/or multiple organizations.

When running processes across multiple sites and organizations, a strong tracking and control mechanism becomes important. The dashboards generated by Orchestra provide you all the needed metrics for managing your processes and the different organizations involved. In addition to providing dashboards, Orchestra also improves the communication with process participants that are located on different sites. Orchestra is a central store for all process related info and is shared via the web across organizations.

Automation of IT support and maintenance processes

Orchestra is the ideal tool to implement IT support and maintenance processes. You can use our standard ITIL compliant processes or implement your own processes. Orchestra will ensure that the processes are followed and automatically create dashboards that will allow you to manage the processes and the service levels they deliver.

Click here to see  a short presentation of the features Orchestra (pdf format).

*If you meet some problem to open the file, right click on the link and choose the option “save target as” to download.